Job Description
Identify and delegate responsibilities to Captain and other restaurant staffs to ensure all objectives are met and excellent service is consistently achieved.
Effectively manage the restaurant in the absence of the Restaurant Manager
Manage operations with passion, integrity, and knowledge while promoting the culture and values of the Company.
Implement new company policies and procedures by developing plans, liasing with the Manager and instructing staffs.
Provide direction to Captains, and other restaurant staffs to achieve restaurant goals
Consistently review operations and staff to identify any problems, concerns, and opportunities for improvement.
Provide coaching and feedback to all managers and staff and assess performance on and ongoing basis.
Create a positive guest experience by delivering a high level of service and ensuring all staff engage guests to understand their needs and exceed expectations.
Manage the restaurant to meet or exceed standards in food quality, safety, and cleanliness.
Consistently monitor product and labour costs to remain within goals.
Interact with all Gusts and take Guest feedback, to understand the needs and wants of customers
Train and coach all staffs on guest services principles and practices.
Follow the Restaurant policies and procedures, including those for cash handing and safety/security.
Monitor and maintain the Restaurant POS System
Assist in new menu implementation
Develop and implement creative solutions to areas of improvement
Assist in conducting staff and daily pre-shift meetings.
Assist in any areas of the restaurant when staffing constraints require.
Identify employee weaknesses and retrain as necessary.
Complete the season to the specifications outlined in your Employment Contract.
