Job Description
Handle Technical Support queries received through any channel (Web, Voice, Chat, and Email) from customers mainly based out of the US Europe.
It is a blended process of voice, chat, and through the web, and agents are required to provide resolution through this medium.
To get positive reviews from customers.
Be able to achieve sales targets for designated products every month.
Maintained minimum benchmark specified by the Quality Department.
This role requires a person to provide technical assistance to Stellar customers across the globe on Stellar software products.
Desired Experience
1-3 Years in technical support or software support.
Good Communication (error Free)
Key Skills
Technical Support, Application Support, Software Support, Customer Satisfaction, customer support
Qualification
Tech with MBA or any Graduate Degree in Computers with business understanding.
Job Skills
Computer Skill
Knowledge of Customer Service Software
Communication
