Bpo Voice Non Voice

Key Skills

Communication Skills Non Voice Process - Both BPO Type Voice Process - Both BPO Type

Job Description

To operationally manage Non Voice Process. Respond to Query/Complaint/Request from customers including follow-up and close looping (Voice and Email). Support includes (applicable to all processes/queues) Internal mails from executives on behalf of customer. Resolving logs received at Customer Service related to Written Correspondence. Coordination with resolution owners sending final confirmation/acknowledgement to customers for forwarded logs (complaint/ request). Retention Activity Online retention to be maintained by retaining customers who insist to cancel line by sending an email. Call back customers for identified cases if required to ensure complete customer satisfaction before closure of case. Provide higher first transaction resolution for all queries requests and complaints received . Minimum repeat mails from customers Faster reply to customer mails with minimum turnaround time . Retain customers from voluntarily cancel requests .

About Hiring Company

Job Information

EXPERIENCE 0 to 3 years
SALARY Rs 12000 - 16000 m.
Type Permanent
ROLE Associate/Senior Associate -(NonTechnical)
QUALIFICATION: B.E / B.Tech,MBA,MCA 2016, 2015, 2014 / 2013 / 2012 / 2011 with Excellent communication skills are Eligible B.E/B.Tech,MBA/MCA 2016 passed-outs are not eligible.

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