Job Description
Job Description
Job Summary -
Customer Focused Attitude
Willing to work in night and rotation shift
Accurately follow pre-defined business process
Ability to work within a team
Adaptable to changing demands and conditions
Ability to communicate at all levels and good communication skills
Staying current with knowledge of products/processes and services offered by the client
Ensure 100 adherence to schedule
Meeting all defined targets like productivity, accuracy, product knowledge, schedule adherence and maintenance of requisites
Years of experience needed - Minimum 2 Years
Technical Skills
Looking for Under Graduates Graduates (10 2 3), preferred B.Com, B.B.M, B.B.A
Must be able to type at 30 WPM with 95 accuracy (as per test results on typing software)
Must be professional and courteous in all interactions with clients and staff
Must have basic skills in usage of MS Word and MS Excel
Must have strong interpersonal, good communication (write speak) skills (comprehend and action written customer requests)
with a desire to work in a Back-Office Operations environment
Must be able to meet the set targets and work overtime as required
Stand for periods of time during meetings and/or other group events
Willingness to work in flexible shifts
Willingness to work from office
About Mphasis
