Sr. Consultant - Payroll Support

We are looking for passionate and customer focused individuals who will be responsible for supporting the greytHR application and ensuring successful Support or guidance to our clients. Duties Responsibilities Support clients on phone, email or remote support tools in using and deriving maximum value from the application Acquireand maintain a comprehensive understanding of greytHR - in terms of usage, configuration, implementation and value Proactivelybuild strong customer relationships Understandclient requirements, configure the greytHR application to address these requirement, port client data, provide user training and support the client in implementing the application in their organization in a time bound and professional manner Solutionize either through configurations or workarounds to address client specific requirements Develop competence in the use of all the information systems used in the implementation of the application. Ensureall project related activities are completed so as to enable the organization to continuously track and improve the support process Qualifications Skills Graduate with 15 years (10 2 3) of formal education preferably from a commerce background 1 years of experience in a customer support role in Payroll with high client interaction preferably with domestic clients Excellent communication skills - both verbal and written Excellentclient handling skills Domain knowledge in Indian HR / Payroll is mandatory Thorough knowledge of Indian Payroll statutory compliances will be an advantage Excellent verbal and written English communication skills Excellent skills on effective telephone and email communication Apart from English, familiarity in either Hindi, Tamil, Telugu or Malayalam will be an advantage Highly Customer Focused with ability to listen and engage customers to achieve desired outcomes High degree of patience Good problem solving skills MS Excel skills Willing to work weekends and holidays Willing to stretch during high volume periods (Month, Quarter and year ends) Benefits Competitive salary Great team members energy filled work environment Opportunity to be involved in high impact work and progressive learning environment