Job Description
Installing and configuring computer systems.
Diagnosing and solving hardware/software faults.
Responsible for managing Desktops.
Responsible for Server administration.
Responsible for Network administration.
Responsible for Printing queries and administration.
Responsible for checking alerting systems and managing system alerts.
Responsible for Windows Server and Desktop patching.
Assisting with infrastructure upgrades change control of infrastructure
Inventory auditing of the physical assets and maintenance contracts, ensuring asset registry is kept up to date.
Documenting any new installation, or solutions found.
Adherence to ITIL standards and best practices in Incident and Problem management.
.o Logging user incidents and queries.o Resolving user incidents and queries. o Analyzing call logs to spot trends and underlying issues. o Resolving, and logging alerts generated by alerting systems
