Designation Business Associate (Semi Voice)
Required skill set
Excellent communication skills (Mandatory)
Typing speed - 25 to 30 Accuracy should be above 85 (Mandatory)
Qualification
All UG Arts Science Graduates are Eligible including 2017 Batch
Any UG / PG Graduates / (B.E / B.Tech / MBA / MCA 2016 / 2015/ 2014 / 2013 / 2012 / 2011) are Eligible
B.E / B.Tech / MBA / MCA / M.SC 2017 are NOT Eligible
Candidates those who have an International voice process experience will be an added advantage.
Salary Shift timings
Salary - 12K to 16K
For Female No Night shifts
For Male Rotational shifts
Notice period IMMEDIATE JOINING
Email ID
Contact Person Kanmani (HR)-
Note Interested candidates Kindly walk-in to the following Venue
Anejas @ OMR
Vertex Altruist Group Co
No 4 5 Developed Plot Estate
Perungudi
Chennai 600096
Land Mark Opp to SBI and Near Maruti Suzuki Showroom
(Mention Kanmani HR on Top of your Resume)
Date Timing 4th Sep 2017 to 9th Sep 2017
Job Description
To operationally manage Semi Voice Process
Respond to Query/Complaint/Request from customers including follow-up and close looping (Voice and Email). Support includes (applicable to all processes/queues)
Internal mails from executives on behalf of customer.
Resolving logs received at Customer Service related to Written Correspondence.
Coordination with resolution owners sending final confirmation/acknowledgement to customers for forwarded logs (complaint/ request).
Retention Activity Online retention to be maintained by retaining customers who insist to cancel line by sending an email.
Call back customers for identified cases if required to ensure complete customer satisfaction before closure of case.
Key operational deliverables will constitute
Provide higher first transaction resolution for all queries requests and complaints received
Minimum repeat mails from customers
Faster reply to customer mails with minimum turn around time
Retain customers from voluntarily cancel requests
Thanks and Regards,
Kanmani
Talent Acquisition
