Associate Manager Operations - Ahmedabad

Key Skills

Voice Process - Both BPO Type BPO Blended Process - Domestic BPO Type Customer Care Quality Client Server

Job Description

Operations and People management, Employee Engagement, Performance Review Must be from BPO/Telecom Industry and have handled minimum team size of more than 80 to 100 People 1) Ability to plan conduct reviews with teams. 2) Ability to independently lead team leads and drive overall process performance. 3) Ability to view the issues end-to-end and develop action plan with tangible deliverable. 4) Ability to manage knowledge, replicate best practices to improve process performance 5) Ensures process adherence is maintained and responsible in meeting timelines and quality standards. 6) Reports - Ability to work on data and generate various types of reports and analysis. 7) Understanding of the Business requirement and capability to address issues at various levels 8) Confident Capable to interact/manage and handle the clients efficiently. 9) Responsible for reviewing and tracking the progress on the action plans shared by the internal teams and highlighting deviations 10) Responsible for carrying out improvement projects on there as identified as improvement areas on monthly basis. 11) Have fair knowledge on Revenue generation and focus onPNL.

About Hiring Company

Job Information

EXPERIENCE 4 to 9 years
SALARY Rs 20000 - 37500 m.
LOCATION Ahmedabad Gujarat
Type Permanent
ROLE Assistant Manager/Manager -(NonTechnical)
QUALIFICATION: UG -Any Graduate - Any Specialization, Graduation Not Required PG - Any Postgraduate, Post Graduation Not Required Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required

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