Customer Success Associate

Waybeo is a conversation intelligence platform that helps enterprises turn every customer conversation into actionable business intelligence. Built on deep telecom expertise and AI-powered technology, Waybeo enables businesses to track, manage, and analyze customer conversations across their sales and marketing journeys. From call tracking and marketing attribution to call automation, speech analytics, and AI-driven conversation insights, Waybeo helps enterprises improve customer engagement, optimize operations, and drive measurable revenue growth. Today, Waybeo powers communication intelligence across 100,000 enterprise locations and serves 150 enterprise customers across sectors including automotive, BFSI, retail, healthcare, and telecom.Waybeo is part of the CareStack group, a global healthcare technology company. As an independent business within the group, Waybeo remains focused on building and scaling its expertise in cloud communications, telecom, and AI to help enterprises transform customer conversations into meaningful business outcomes. ABOUT THE ROLE At Waybeo, we combine telecom expertise with IT innovation, integrating seamlessly with CRM systems, campaign platforms, and enterprise applications to deliver robust, scalable, and customizable intelligence that drives measurable business impact.As a Customer Success Associate, you will serve as a key point of contact and account manager for assigned enterprise clients, ensuring smooth onboarding, effective technical alignment, and continued value realization from our telecom and IT solutions. You will work closely with key client stakeholders, management, delivery, and technical team to understand business requirements, coordinate technical requirements and issue resolution, and ensure smooth service delivery. You will also build strong client relationships, proactively address concerns, and collaborate with internal teams to ensure customer satisfaction and service excellence.