Tax Support Expert

Tax Support Expert is one who understands the Tax Filing of Direct and Indirect Taxes and assists KDK customers in their queries pertaining to Tax filing or software technical problems. Customer issues could be related to KDK applications such as Income Tax, TDS, GST, or any other Tax Compliance application. Responsibilities Provide support to customers via remote access. Listen to customer queries and provide support and resolution. Upgrade knowledge of KDK products to assist customers effectively. Update information on the Support application accurately. Be flexible to handle 50 customer calls during the day. Requirements 3 years of experience (including Articleship). Worked in the Taxation domain. Minimum 1 year of Tax Return Filing experience. Knowledge of Direct Indirect Tax (Income Tax, TDS GST). Excellent verbal and written communication skills. Working knowledge of Tax Software is preferred. Call Center experience is preferred. Basic technical knowledge is desirable.