Job Description.
Job Summary .
Overall 1 years of team handling experience.
Knowledge and/or experience in Banking and capital markets.
Role Responsibilities.
Manage team effectively and become a successful interface between the team and internal/external customers and/or company.
Be directly responsible towards fostering the development of the team by motivating them and ensuring career advancement and a long-lasting and fruitful relationship of the team with the Company through timely constructive feedback and counseling.
Provide constructive feedback from time to time and ensure performance of the team.
Conduct performance appraisals and monthly one to ones.
Should manage daily client meetings.
Skills/Domain Required.
People and Client Management.
SLA and Team Management.
Good communication and decision-making skills.
MS Office and Reporting skills.
Time management skill.
Collaborative and team player.
Ability to motivate the team.
Critical thinking skills as well as emotional intelligence.
Ability to deal with disciplinary/conflicting situations.
Ability to perform under pressure.
Effective task management and organized.
Industry certifications (ASPPA RPF) will be added advantage.
Process Requirement.
Valid Passport.
Graduation.
Shift Night (Flexible).
4-7 years overall exp and minimum 1 year of Team handling experience.
Domain Should have in-depth knowledge ( Knowledge in Banking and Capital markets will be an added advantage).
Selection Process.
Initial screening by HR.
Personal Interview by panelists.
Final Round with PDH.
About Mphasis.
Mphasis applies next-generation technology to help enterprises transform businesses globally.
Customer centricity is foundational to Mphasis and is reflected in the MphasisFront2Back Transformation approach.
Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized (C X2C2TM 1) digital experience to clients and their end customers.
MphasisService Transformation approach helps shrink the corethrough the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world.
Mphasiscore reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.
