VCF Engineer - L3 Support

Review Customer HLD and LLDs and plan the on-boarding of the Customer Solutions support with a detailed report to assess feasibility, risks and constraints. Work closely with L1 Team to assess the Problems raised by the Global customers and address the problem resolution by going on call with Customer using virtual meeting tools like MS Teams, Google meet. Create Task implementation Documents (or MOP Method of Procedures) to perform known, planned activities like patching as well as for resolving the problems in real time. Creating and updating SOP s and knowledge repository time-to-time basis. Suggest work-around by researching and consulting the various OEM knowledge bases and Create Root cause Analysis Reports (RCA) for problems that are provided a permanent fix. Check for multiple product options by referring to VMware, Cisco, Nutanix, AWS, Azure, GCP and other hyperscale s and any other OEMs Product Catalogues and advice suitable software features for specific customer requirements. Writing updating technical documentation, with Technical and solution specification, IP schemas, as well as preparing reports. Recommending and implementing improvements to processes and technologies. Keeping informed of advancements in the Virtualization, Orchestration, Automation, Cloud, Database, Storage, Backup etc. Products and Solutions across various Technologies development. ( Advanced and Emerging) Train, help, and support other team members who can off-load Level 2/3 from repetitive tasks, as well perform higher level / complex tasks with practice. Actively participate in VMware community for new problems and derive unique solution. What are the key success Factors of your job Business and Solutioning Skills Extensive knowledge of various Technologies, Hyperscale s and VMware Products and Solutions Understanding the interworking of various technologies while designing an end-to-end Solution Should have hands-on experience of creating HLD and LLD using VISIO or LUCID Chart. Should be able to independently build the High-Level Design Document describing the technical aspects of the Solution Be a quick Learner of new Products, Features and technologies (VMware and non-VMware virtualization) Participate in workshops with other technical teams to provide guidance on the use of overlay network with DR. Participates in short- and long-term planning efforts with stakeholders and IT groups. Identifies and communicates how IT infrastructure solutions can support the achievement of short- and long-range business goals. Works with analysts, architecture, and stakeholders to understand business needs. Leads the evaluation of technical requirements for projects to determine the impact to the infrastructure including equipment redundancy and capacity requirements. Ensures completeness of technical requirements and functional architecture analysis for the design and implementation of system business solutions. Determines systems specifications, input/output processes and working parameters for hardware/software compatibility. Explains to non-SMEs how the proposed solution will support their requirements. Ensures infrastructure solutions are aligned to the business strategy and direction. Performs or coordinates Level 3/4 incident assessment and resolution on infrastructure solutions. Coordinates problem management and resolution among a variety of functional areas and provides subject matter expertise support for diagnosing and resolving problem. Recommends procedures and controls for problem resolution or creates temporary solutions until permanent solutions can be implemented. Technical Skills and responsibilities Support Proactive as well as reactive support function in operations. Providing L3 level expert solution for known and unknown incidents, document it for future reference. Demonstrate technical expertise to solve known/unknown issues in a timely manner. Guide customer virtually on critical change implementation. Perform triage to isolate the issue and suggest remedial action to customer. Create and maintain SOP, MOP, knowledge repository for every customer. Supporting the operations and maintenance of the VMware virtual infrastructure Maintaining VMware vROps (ARIA) and reporting for confirmation, troubleshooting, and capacity planning. Improving customized outlines using vRA(ARIA), and vRO (ARIA) to automate and simplify tasks. Guide and mentor L1 engineer whenever possible. Perform root cause analyses for all the incidents and update knowledge repository accordingly. We re looking for someone with Diploma with 10 years, bachelor s in computer science, Information Systems, or another related field. Or equivalent work experience. Typically has 8 to 12 years of IT and business/industry work experience, with knowledge of one process/service. Should possess expertise in below areas VMware Cloud Foundation vCenter and ESXi NSX SRM HCX vSAN Strong automation scripting experience in Python, Powershell, or equivalent. Experience with Agile development methodologies. Excellent communication and organizational skills, and the ability to stay focused on completing tasks and meeting goals within a busy workspace. Strong troubleshooting skill across VMware portfolio. Need to work 24/7 shifts. Certifications VMware Certified Professional (VCP) or Expert VCDX-NV VCAP-DCV