Job Description
Strategy Development Design and implement CRM strategies to enhance customer engagement and retention.
Data Analysis Analyze customer data to identify trends, insights, and opportunities for improvement.
System Management Oversee the CRM system, ensuring it meets business needs and is regularly updated.
Team Collaboration Work closely with sales, marketing, and customer service teams to align CRM efforts with overall business goals.
Training and Support Provide training and support to staff on CRM tools and best practices.
Campaign Management Develop and manage customer-focused marketing campaigns using CRM data.
Performance Metrics Monitor and report on CRM performance metrics and adjust strategies as needed.
Customer Feedback Gather and analyze customer feedback to enhance service offerings.
