Senior Reporting Analyst

Analyse and extract complex data into customer reports ensuring the timely and accurate implementation of those reports. Key accountabilities - Develop and automate customer reports - Implementation and integration of new data sources, including the development of the automation of the data extraction and aggregation. - Maintain consistency and standardization amongst the various types of reports and manage the various reporting tools utilized by the Service Reporting Team. - Drive the introduction and utilization of new tools technologies to build and improve the reports. - Ensure the timely and accurate generation of all level Agreement Reports and other customer type of reports. - Lead the development and improvement of processes in relation to Service Level reports and other customer type of reports. Job Requirements Requirements Computer Science Degree / Diploma, or equivalent Very good knowledge of English spoken and written Relevant work experience At least 3 years of experience in a reporting analyst position Computing Experience with standard and advanced Oracle SQL Good knowledge in at least one scripting/programming language and affinity for programming Knowledge of Crystal Reports is a SAP Business Objects universe design is a Strong knowledge in Service Level management and reporting tools (CA Business Service Insight, SAP Business Objects, Enterprise, Web Intelligence, Analyze and/or Data Universe) is a Splunk, Qlik knowledge, is a Microsoft Office Suite, advanced knowledge of Excel Others Understanding of technology and data management used in the process of collecting, storing and retrieving data Very good analytical skills Ability to work under pressure to meet tight deadlines and ad hoc requests