Genesys with Alight

Skills Strong database skills, must have a strong working knowledge of Genesys Infomart version 7.6 database schema and structure. DB2 experience is preferred, but not required. Genesys PS Toolkit experience would also be helpful. Good working knowledge of call center metrics. Strong working knowledge of Tomcat and IIS. Strong working knowledge of Windows PowerShell. Strong working knowledge of web development and associated technologies. Hands on experience reading and interpreting logs (URS, TServer, Stat Server, Icon, Infomart, SIP server, GVP, etc.) Version 8.x experience required. Strong working knowledge of Genesys SIP and media platforms. Working knowledge of supporting subsystems - Windows Server OS, RHEL7, Solaris 10, DB2 and SQL Server database platforms. Experience supporting Genesys Workforce Management, Pulse, GAX and underlying infrastructure. Experience with ACME SBC is helpful, but not required. Solid understanding of telco call routing, protocols, and provisioning. Excellent communication skills, both written and verbal. Strong knowledge of system integration between Genesys , Virtual Hold, Avaya, Cisco, and Nice. Knowledge of Genesys Pure Engage Cloud is preferable, but not required.