Spanish Customer Success Executive

Way.com America s dominant automotive super app, powering every mile for over 10 million customers from auto insurance and parking to EV charging and more. Leveraging cutting-edge AI, machine learning, and advanced data analytics, we deliver innovative, personalized solutions that transform car ownership. Featured by Bloomberg and ranked 48th on Andreessen Horowitz s Marketplace list of fastest-growing companies worldwide and recognized as the top Product in Insurance by UnitQ, we re making car ownership easier, more affordable, and more rewarding. Job Title Spanish Customer Success Executive Work Arrangement On-site Employment Type Full-time Role Overview We are looking for a dynamic and customer-focused individual to join our team as a Spanish Customer Success Executive in our voice process. This role involves delivering excellent customer service to our Spanish-speaking clients and handling inquiries over the phone with professionalism and efficiency. Key Responsibilities Customer Interaction Manage inbound and outbound calls, delivering prompt and effective resolutions to customer queries, concerns, and complaints. Service Excellence Provide empathetic, professional support to ensure a positive customer experience in every interaction. Issue Escalation Identify, prioritize, and escalate complex cases to the appropriate departments for swift resolution. Documentation Maintain accurate records of customer interactions and keep databases up to date. Performance Goals Consistently meet or exceed targets for customer satisfaction, first-call resolution, and productivity. Product Knowledge Stay informed on company products and services to provide customers with accurate and up-to-date information. Team Collaboration Work closely with colleagues to foster a supportive, collaborative, and high-performing work environment.