Process Associates

US Process associates We are looking for a dedicated and customer-focused Non-Voice to handle customer interactions efficiently through calls, emails, and chat support. The candidate will be responsible for resolving queries, providing accurate information, and ensuring excellent customer satisfaction. Key Responsibilities Handle inbound and outbound customer calls in a professional manner. Provide accurate information about products/services to customers. Respond to customer queries through email or chat for non-voice processes. Maintain customer records and update CRM systems regularly. Resolve customer complaints with patience and problem-solving skills. Follow communication scripts and company guidelines. Achieve daily and monthly call targets. Collaborate with team members to improve service quality. Required Skills Good oral and written communication skills. Strong listening and customer-handling skills. Basic computer knowledge (MS Office, typing, email drafting). Ability to handle multiple tasks efficiently. Positive attitude and willingness to learn. Time management and problem-solving abilities. Qualifications Only BBA and BCOM candidates are preferred. Freshers candidates are welcome. Candidates with Career gap is also accepted. Working Conditions Rotational shifts (Morning / Night) are allowed. Only work from office policy is followed. Job Type Full-time