Field Service Technician

Job Description On-Field Technician (Smart Digital Lockers) Position On-Field Service Technician Location Chennai Job Type Full-time Experience Required 1 3 years About the Role We are looking for a proactive and reliable On-field Technician to support our Smart Digital Lockers operations across multiple venues. The role involves daily site visits, addressing technical and operational issues, coordinating with venue staff, and ensuring smooth functioning of the lockers. Key Responsibilities Travel to multiple customer/venue sites daily to troubleshoot, repair, and maintain smart digital locker systems. Diagnose and resolve issues related to connectivity, hardware, and basic electronics. Provide on-site technical support and ensure lockers are operational with minimal downtime. Coordinate with venue staff for access, reporting issues, and scheduling visits. Maintain service logs and update issue-resolution status in the company system. Escalate complex technical issues to senior engineers or support team. Supervise digital locker installation at host locations (malls, movie theatres, stores, corporate campuses, temples etc.). Conduct site surveys to assess feasibility and prepare for installations. Coordinate with electricians, branding teams, and hardware vendors for timely setup. Ensure readiness of power, internet connectivity, and site permissions prior to installation. Perform post-installation functional tests and quality checks. Ensure compliance with company safety and operational guidelines. Required Skills Qualifications 1 to 3 years of field service experience in any of the following sectors o WiFi/Internet/Telecom Service Providers o DTH Service Providers o Consumer Electronics (TV, Washing Machines, Fridges, Water Purifiers, etc.) Strong troubleshooting and repair skills in electronics/hardware. Ability to travel to multiple sites daily. Good interpersonal skills for coordinating with venue staff and customers. Basic communication skills in English. Fluency in Tamil (mandatory). Telugu speaking skills (added advantage). Other Requirements Must be based in Chennai Must own a two-wheeler with a valid license and be comfortable traveling across the city Willingness to travel outside Chennai for short durations as project demands Flexible to work extended hours when required during installations or urgent repairs Performance KPIs of locker installations completed on schedule Locker uptime and responsiveness to service issues Partner feedback and satisfaction score Accuracy and timeliness of documentation Average turnaround time for issue resolution Number of sites successfully maintained with minimal downtime Compensation Benefits Competitive salary with travel allowance. Mobile allowance. On-job training for IoT enabled smart locker systems. Career growth opportunities in operations and technical service management. About POPKEY We are pioneering the future of secure digital storage with our state-of-the-art, next-generation Intelligent Smart Locker solutions for malls, movie theatres, offices, hospitals, religious places, transport hubs, recreational venues, events and beyond. Our innovative, fully automated digital lockers offer seamless and contactless secure storage ensuring convenience and peace of mind.