HIRING FOR OPERATION MANAGER IN BANKING SECTOR

Managing the Teller function in the branch to ensure the delivery of quality service to customers, the projection of a professional and warm image, maintenance of operational controls and continuous improvement in operational efficiency. Key Roles Responsibilities Operations Management Ensuring transaction processing standards are met. Manage and recommend work-flow changes for greater efficiency. Ensuring that the branch gets a good audit rating Ensuring of good cash management Ensuring smooth functioning of clearing in the branch. Custodian of the main vault Custodian of safe custody items/travellers cheques/ DD s / Cashier Orders Ensuring of smooth functioning and maintenance of the ATM Conducting maker-Checker of all back- office transactions Reviewer of all sundry / suspense accounts Advise Treasury of branch funding / borrowing position Interact with central bank and all banks in the U.A.E for inward / outward telex transfers and other matter related to the branch matters. On 24- hours call duty for ATM and branch security issues. Responsible for daily and fortnightly update of sig-cap To take additional responsibilities as and when required by the management Control Of Branch Keys and Combination settings passwords that protect cash valuable documents Customer Service Management Customer retention. Achieving set targets in terms of service standards for customer transactions. Point of reference for customer disputes and problems. Human Resource Management. Maintain high level motivation amongst staff Plan, manage and keep records for staff training and personal developments and giving feedback to BOM on staff training needs. Control Staff attendance and discipline Plan and manage staff leave programme. Internal staff training and day to day guidance on the job and coaching Branch Administration Maintain the Branch premises Regular testing of branch security systems Maintain Branch security log Ensuring of staff health and safety. Acting as a branch security warden Central point of contact for dissemination of any security info to staff.