Job Description
Duties and Responsibilities
1.Provides technical expertise for specific State Farm Bank products and services.
2. Supports customers, agents, employees, and other business partners by using specialized knowledge
3.Provides technical and workflow assistance to first-line supervisor by coordinating unit workflow and assisting in the scheduling of activation,
4. maintenance, and accounting activities
5. Processes and/or routes transactions, requests, and inquiries.
6. Serves as a resource for questions from the processing and response center areas
7. Uses computer and telecommunications systems to process transactions, respond to inquiries, troubleshoot, and fulfill requests for information
8. Incorporates knowledge of State Farm Bank products and industry regulations and standards into business processes
Expert in navigating all State Farm Bank software, computer systems, and other resources.
9.Responsible to coordinate with management and complete a variety of operational tasks, projects and reports to support the department needs.
10. Must be able to work independently to complete complex tasks and handle sensitive data/situations appropriately.
11. Prepare reports, records statistics regarding operations, personnel changes etc. to ensure employees receive accurate and consistent information.
12. Responsible for administrative functions including payroll, opening and sorting mail, WebEx, supply orders, vendor coordination, project follow-up and similar items.
13 .Assist with the preparation of department meetings, events, and trainings.
14. Assist with budget preparation and control activities.
15. May administer various programs, projects, and/or processes specific to Bank Operations.
16. May serve as the administrative liaison within and outside the company regarding administrative issues related to purchasing, personnel, facilities and operation
18.Perform clerical and other duties as assigned.
FRESHER AND EXPERIENCED CANDIDATES BOTH CAN APPLY
