Job Description
The individuals working in ground duty branch are often known as ground crew or Ground Staff. They work at airports to keep airplanes running efficiently. From welcoming passengers to an aircrafts take-off, airport ground staff and air operations personnel play a crucial role in areas such as commercial activities, airline operations and the running of airports.
These roles call for dynamism and professionalism.
The role of ground staff can be divided in in two major categories
4, Commercial Role of Ground Staff Includes
To Provide all necessary information to passengers and make their journey easier and comfortable.
1 .Welcome Passengers and Handling help desk counter.
Carry out check-in, boarding and disembarkation procedures
Promote and sell airline products.
Technical Role of Ground Staff
Coordinating and managing staff around the aircraft during its stopover
Draft and hand over the necessary documents for the flight to the aircraft captain,
Preparation of the flight plan, fuel, weather condition and other important information
Management of take-off slots with air traffic organizations
Management of the airline network and fleet