Job Description
Customer Enquiries Handle travel enquiries received through WhatsApp, phone calls, website forms, social media, and online campaigns.
2. Customer Calling Follow-ups Contact recent leads promptly, understand their travel requirements, and follow up regularly until booking confirmation.
3. Travel Package Planning Prepare suitable domestic and international tour packages based on the customer s destination, travel dates, duration, number of travellers, and budget.
4. Quotation Itinerary Preparation Coordinate with the operations team and suppliers to prepare quotations, travel itineraries, and package details.
5. Sales Conversion Convert travel enquiries into confirmed bookings by explaining package benefits, handling customer objections, and negotiating within approved pricing limits.
6. Customer Relationship Management (CRM) Update all customer details, lead status, follow-up dates, call remarks, and booking stages accurately in the CRM.
7. Hotel Supplier Coordination Coordinate with hotels, transport providers, tour operators, and other suppliers to obtain suitable rates and confirm services.
8. Payment Follow-up Inform customers about advance payments, pending balances, and payment deadlines in coordination with the accounts team.
9. Customer Service Respond professionally to customer questions and provide support before, during, and after booking, as required.
10. Sales Reporting
