Team Lead - Telesales BPO Operations

We are looking for a results-driven Team Lead Telesales BPO Operations to build, manage, and scale our telesales and operations function. The role involves taking ownership of sales performance, developing and managing a growing telesales team, improving sales processes, and supporting the expansion of the overall operations function. The ideal candidate will be a strong team player, proactive go-getter, and accountable leader with the ability to work in a target-driven environment. The role will initially involve gaining strong product and process knowledge, followed by taking ownership of team building, sales performance, and operational expansion. Key Responsibilities Lead and manage the telesales function to achieve sales and business objectives. Take ownership of sales pipelines, lead follow-ups, conversions, and team productivity. Build, train, mentor, and manage a growing telesales team. Monitor team performance, set targets, provide coaching, and drive accountability. Develop and improve telesales processes, scripts, workflows, and reporting. Develop strong knowledge of JOO s products, including POS, Online Ordering, Booking Solutions, and JOOpay. Ensure the team maintains strong product knowledge and follows established sales processes. Support the expansion of the telesales function into a broader Support Operations Monitoring Unit. Work closely with management and internal teams to improve productivity and operational efficiency. What We Offer Competitive salary package. Attractive performance-based incentives and bonus opportunities. Opportunity to build and lead a growing telesales and operations function. Career growth and leadership opportunities. High ownership and direct involvement in business expansion. Required Qualifications 2 years of experience in Telesales, BPO, Inside Sales, Call Centre Operations, or Team Leadership. Strong leadership and people-management skills. Proven ability to work in a target-driven environment. Excellent communication and interpersonal skills. Excellent English communication skills, both spoken and written. Strong ownership, accountability, and problem-solving skills. Ability to coach, motivate, and manage a growing team. Strong organizational and time-management skills.