BPO Manager

We are looking for a highly motivated and experienced BPO Manager to lead and manage our outbound telecalling and customer support operations. The ideal candidate should have strong leadership skills, excellent client management abilities, and a proven track record of handling BPO projects, teams, and performance targets. Preferred Skills Manage the day-to-day operations of the BPO division. Recruit, train, and supervise Telecalling Executives, Team Leaders, and Support Staff. Ensure all projects achieve agreed service levels, KPIs, and client expectations. Plan and execute outbound telecalling campaigns for domestic and international clients. Monitor team productivity, attendance, call quality, and performance metrics. Develop strategies to improve conversion rates and customer satisfaction. Coordinate with clients regarding project execution, reporting, and escalations. Prepare daily, weekly, and monthly operational reports. Maintain and optimize CRM systems, dialers, and workflow processes. Ensure compliance with company policies and data confidentiality standards. Conduct regular coaching sessions and performance reviews. Identify new BPO business opportunities and support business development activities. Manage project budgets, resource allocation, and operational efficiency.