Job Description
Polus is looking for talented, experienced, and innovative candidates to be part of our support organization. Your focus is to deliver post implementation support and solutions to our various customers across the globe.
Roles and Responsibilities
You will be innovative, energetic, and able to adapt to new processes and procedures quickly. You will also be committed to customer success with excellent listening and timely response skills. In this role, you will be handling day to day operations which includes incident Management, Problem Management, Change Management, Release Management and Service Request handling.
First point of contact for Customers.
Provide Level 2 technical support.
Apply basic diagnostic techniques to identify issues, investigate causes and recommend solutions to correct common failures.
Takes end to end ownership of issues till resolution.
Escalate complex problems to the Level 3 technical support if needed.
SLA adherence and follow the established Service Management processes
