Job Description
We are looking for 1 years experienced candidates for this role.
Shift Requirement Must be available to work in a 24 7 shift environment
Responsibilities include
Provide first-level technical support for SAS products via email, phone, or ticketing systems.
Troubleshoot and resolve issues related to installation, configuration, and usage of SAS applications.
Escalate complex issues to senior support engineers or development teams when necessary.
Document solutions, FAQs, and best practices to improve knowledge base and customer self-service.
Collaborate with cross-functional teams (development, QA, consulting) to resolve customer concerns.
Assist in monitoring product performance and reporting recurring issues.
Ensure timely resolution of support cases while maintaining high customer satisfaction
