Process and CRM Co-Ordinator

Process Coordination Coordinate between departments, engineers, and vendors to ensure smooth workflow and timely project execution. Maintain process documentation such as flowcharts, delegation sheets, trackers, and project timelines. Maintain a detailed logbook of all incoming and outgoing documents (physical and digital) and record their references in a Google Sheet with respective document links for easy access. Track the due-book Google Sheet across all departments and create online reminders or pop-ups for payment deadlines and compliance tasks to ensure timely completion within due dates. Prepare MIS reports, daily and weekly summaries, and process performance updates for management review. Monitor project progress, identify bottlenecks, and assist in implementing process improvements for operational efficiency. Coordinate vendor schedules, purchase orders, and delivery timelines to ensure timely execution. CRM (Customer Relationship Management) Act as a single point of contact for customers after booking to ensure smooth post-sales communication. Maintain client records, follow up on documentation, agreement processes, and payment schedules. Handle customer queries related to project status, possession timelines, and post-sales support. Coordinate with sales, legal, and site teams to address customer requirements efficiently. Maintain updated CRM sheets, communication logs, and ensure consistent follow-ups. Assist in planning client meetings, handovers, and collecting feedback to enhance customer satisfaction. Preferred Candidate Profile Female candidates only Graduate in any discipline (MBA preferred but not mandatory) Minimum 3 5 years of experience in coordination / CRM / administration Real estate industry experience preferred Excellent written verbal English communication Strong follow-up and coordination skills Hands-on with MS Office, Google Sheets/Drive, Email Internet Well-organized, disciplined and proactive mindset Should have prior administrative experience and a customer-centric mindset. Candidates staying within 1 hour of Salt Lake Sector V preferred Immediate joiners/candidates serving notice period will be prioritized Age 28 to 42 years. Salary Range 24,000 28,000 per month.