Nice CXone Developer

Roles and Responsibilities Design, develop, test, deploy, and maintain Nice CXOne solutions for clients. Collaborate with cross-functional teams to identify business requirements and design technical solutions. Implement IVR systems, call flow management, and call routing configurations using Nice CXOne platform. Troubleshoot issues related to Genesys/Avaya/Nice platforms and provide timely resolutions. Ensure seamless integration of various communication channels (voice, email, chat) into the contact center environment. Desired Candidate Profile 3-5 years of experience in IT Services Consulting industry with expertise in Call Center Technology. Bachelor s degree in Any Specialization (BCA or B.Sc). Strong understanding of Avaya/Genesys/Nice technologies including IVR development, call flow management, and call routing configuration.