Job Description
Key Responsibilities
Customer Support
Answering inbound calls and responding to customer queries about products or services.
Providing solutions to technical issues related to software, hardware, or service use.
Escalating complex issues to higher technical support if necessary.
Technical Assistance
Diagnosing customer problems over the phone and walking them through solutions.
Offering advice and information about products and services, including installation, setup, or configuration assistance.
Troubleshooting connectivity, software bugs, or hardware malfunctions.
Outbound Calls for Customer Engagement
Making outbound calls to potential customers for product information, new updates, or upgrades.
Upselling or cross-selling products or service enhancements as part of customer support.
Record Management
Documenting interactions, issues, and solutions for future reference.
Maintaining a CRM database to track customer interactions and solutions provided.
Feedback Collection
Gathering feedback on customer satisfaction and suggestions for improvement.
Using feedback to improve technical solutions and customer interaction processes.
