Job Description
Review and provide Quality Control feedback on mortgage loans completed by internal staff
Follow quality control policies and procedures to ensure compliance with scopes of work
Must be able to fulfill the role of subject matter expert for the team and scope assigned
Assist with required and/or identified training needs as it relates to quality control
Analyze individual loan files and work completed by associates based on approved QC checklists
Identify all red flags as defined in a mortgage file and report to leadership
Analyze and publish error trend analysis, and devise and implement action plans to improve QC scores
Share feedback and coach team members basis errors identified and proactively share errors trends and risk based on changes to policies and procedures
Perform additional duties as requested
Requirements
o Graduate preferably in commerce
o Strong PC, typing and technical skills required
o Strong work ethic and flexibility in a fast paced environment
o E2E processing knowledge is a must
o Minimum 3-4 years of current mortgage origination experience with emphasis in loan processing under U.S. secondary marketing and regulatory guidelines, with coaching/training responsibilities over a residential production team within the past year
o Current working knowledge of FNMA/FHLMC guidelines
o Strong command of the English language, along with analytic, interpersonal, and verbal and strong written communication skills.
o Must have experience in the specific scope of work position being filled, demonstrating current acceptable production and quality rating metrics
o Candidates must pass background checks
o Candidates must be okay to work rotational and US night shifts.(24/7) and work over weekends when required
Other Skills/Abilities
Preferred knowledge of US mortgage regulatory requirements relating particularly to conventional and conforming loans
Demonstrated ability to work independently in a team environment
Ability to coach and mentor team members
Ability to produce accurate and detailed work under time pressure
Strong sense of urgency with an ability to work in a team environment
Detail oriented and excellent organizational skills
Good oral and written communications skills
Willingness to adapt to changing circumstances in a rapid evolving environment
Physical Demands
Office setting which includes long periods of sitting, typing, reading from a computer screen, communicating verbally and in writing with co-workers via phone or face-to-face
