Sales Manager

Responsibilities Key Account Management Cultivate and maintain strong relationships with key clients within the jewelry industry. Serve as the primary point of contact for key accounts, addressing their needs and concerns promptly. Conduct regular business reviews with key clients to assess performance, understand their requirements, and identify growth opportunities. Develop account-specific strategies to increase customer satisfaction and loyalty. Sales Growth and Target Achievement Develop and execute sales plans to achieve and exceed sales targets. Identify new business opportunities within existing key accounts and pursue potential leads. Collaborate with the sales team to create innovative sales strategies and promotional activities to boost revenue. Forecast sales projections accurately and report on sales performance regularly. Product Knowledge and Market Insights Stay up-to-date with industry trends, competitor analysis, and market dynamics. Have a comprehensive understanding of our jewelry products, their features, and benefits. Share market insights with internal teams to drive product development and enhance customer experience. Negotiation and Pricing Negotiate pricing and contractual terms with key accounts to ensure mutually beneficial agreements. Implement pricing strategies that maintain profitability while remaining competitive in the market. Customer Service and Issue Resolution Address any customer concerns or issues promptly, working closely with customer service and other internal teams to provide satisfactory resolutions. Ensure excellent customer service standards are maintained at all times. Reporting and Analysis Maintain accurate and up-to-date records of account interactions, sales activities, and customer data in CRM systems. Prepare regular sales reports and present performance metrics to the management team.