Customer Relationship Executive

Key Responsibilities Customer Engagement Build and maintain strong relationships with customers. Address customer inquiries and concerns in a timely and effective manner. Conduct regular follow-ups with customers to ensure satisfaction. Data Management Maintain accurate customer records in the CRM system. Analyze customer data to identify trends and areas for improvement. Sales Support Collaborate with sales teams to identify opportunities for cross-selling and upselling. Assist in the development and implementation of customer retention programs. Reporting Generate regular reports on customer feedback, satisfaction levels, and retention metrics. Provide insights to management for strategic decision-making. Training and Development Participate in training sessions to enhance knowledge of products and services. Educate customers about new offerings and services. Compliance Ensure compliance with company policies and regulatory requirements. Protect customer confidentiality and data security. Qualifications Bachelor s degree in Business Administration, Marketing, or a related field. years of experience in customer relationship management or a similar role. Strong communication and interpersonal skills. Proficiency in CRM software and Microsoft Office Suite. Ability to analyze data and generate reports. Skills Excellent problem-solving abilities. Strong organizational skills and attention to detail. Customer-oriented mindset with a proactive approach. Ability to work collaboratively in a team environment.