International voice process

JOB DESCRIPTION - VOICE JOB OVERVIEW We are seeking dedicated and customer-focused individuals to join our BPO voice process team. The successful candidate will be responsible for handling outbound calls, providing excellent customer service efficiently. RESPONSIBILITES Make outbound calls to potential or existing customers as required. Develop a thorough understanding of the products/services offered by the company. Stay updated on product/service features, benefits, and any updates. Follow established processes and procedures to ensure consistency and efficiency. Comply with company policies and guidelines. Communicate effectively with customers, colleagues, and other team members. Use clear and concise language to convey information. Identify and analyze customer needs to provide appropriate solutions. Ensure high-quality standards in customer interactions. QUALIFICATIONS Proven experience in a customer service or BPO voice process role. Excellent communication and interpersonal skills. Ability to handle stressful situations calmly and professionally. Basic computer skills. High school diploma or equivalent additional education is a plus.