Team Lead/Technical Lead

Understand our Operating Principles make them the guidelines for how you do your job Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences Win as a team - make big things happen by working together and being open to new ideas Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers Drive results and growth Core Responsibilities Develops solutions to a wide range of difficult applications, problems or procedures Interprets internal/external business issues and recommends complete solutions based on best practices and proven technologies Works with other members of cross-functional teams, third party vendors, and company product managers and marketing teams to deliver quality products in a timely fashion that meet defined requirements Is diligent about recording/documenting development and production support activities and tasks in Rally or other tools