Customer Support Executive

Key Skills

Customer Care Customer Handling Customer Relationship Management Customer Relationship BPO Voice Process Voice Process - Domestic BPO Type

Job Description

Position Customer Service Executive Purpose of the Role The objective of this role is deliver exceptional customer service by focusing on service skills and ensure all required operational parameters are met and adhered to. He/she is closely involved in interacting with customers on a day to day basis, clarifying and resolving customer complaints and queries, determining the cause of the problem, providing best resolution. Role Description 1. To provide customer satisfaction on every call / e-mail. 2. To ensure closure of the ticket / e-mail within the prescribed TAT 3. To provide speedy resolution 4. Willingness to work in rotational offs rotational Shifts 5. To resolves product or service problems by clarifying the customer s complaint

About Hiring Company

Job Information

EXPERIENCE 1 to 4 years
SALARY Rs 15000 - 25000 m.
Type Permanent
ROLE Customers Handling

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