Job Description
Relevant Experience Min 3 years of experience working on Windows Server Infrastructure and at least 1 year of L2 level support on Windows Sever, Hardware and VMware
Educational Qualification Bachelors/Master s Degree in any stream (engineering background preferred) with excellent academic track record.
Job Description
- The primary responsibility is to work on the existing or new Incidents, Service requests and Tasks
- Escalation point for L1 and triage the unresolved incidents or Requests to L3
Requirements
Windows
- Installed, Configured, maintained and have done troubleshooting of Windows Server operating systems
- Added and removed Windows server features and roles such as Terminal servers (RDS), DNS, DHCP, etc.-
- Done troubleshooting using Performance Monitor or any other tools, Event Viewer and Task Manager
VMWare Created Virtual Machine, performed cloning, created and deleted snapshots, added and removed hardware resources on GuestOS
Hardware Configured and performed basic troubleshooting of RAID (Software and hardware) and comfortable using disk management tools.
Active directory configured and performed basic troubleshooting of Active directory, DNS and Group Policy, DHCP.
Exchange Have created User, shared and conference mailbox. Have done troubleshooting for inbound and outbound mail queues.
Linux Install any distributions if Linux OS, troubleshooting server performance using various tools like tar, rpm, yum, apt-get, Configure, Manage troubleshoot User /Group permission
Anti-Virus Have done troubleshooting AV definitions updates, cleaned, deleted quarantine infected files
Patch management Has done windows server patching using tools such as WSUS, SCCM, LANDesk etc
- Candidate working with Managed Services/IT Services company is preferred, and a background in dealing with global teams and remote teams will be a strong plus
- Knowledge on ITIL will be a strong plus
- MCSA Certification on Windows server 2008 or 2012 is a strong plus
