Job Description
We are having the position of Business Advisor.responsible for delivering services to clients in the areas relating to business registrations, tax services and corporate filings. Executives must be capable of engaging with the clients on a range of mediums such as phone, email, live chat and other internet based communications channels. Positive attitude and ability to quickly learn are a must. Training and skill development will be provided by the organization.
Key Skills
Basic Computer Skills
Good English writing and speaking skills
Ability to converse with clients over email
Ability to work with customers over phone
Ability to manage and work with multiple clients
Ability to multi-task effectively
Positive attitude
Punctual work ethics
Ability to learn quickly
Attitude to go beyond the job responsibilities to ensure client satisfaction
Experience working with CRM and Project management tools
Multi-lingual abilities a plus, Hindi preferred
Job Responsibilities
Handle customer requests over phone and email on a daily basis
Respond to customer requests within the accepted turnaround time
Complete tasks like filing of forms, applying for licenses, etc., towards completion of engagement
Complete all assigned tasks on-time
Provide regular updates to the client
Report to team leaders on job performance
Explore opportunities for up selling and cross-sales
Work punctually and diligently
Education
Graduate in any discipline
Basic computer skills
Must Know Hindi Language (Speak)
Experience
0 to 3 years
Salary As per Industry
