Walkin at Convergys-Technical Support Voice-Bangalore

Technical Support Associate Voice Job Title Technical Support Associate Nature of Business Full Time and technical support voice program, troubleshooting of software and applications Demonstrated ability to identify and resolve data-related QuickBooks issues Narrow down issue to a specific data file Narrow down issue to a data problem Eliminating alternatives Logical progression of process of elimination Ability to follow Knowledge Base articles correcting basic data related issues Appropriately using Verify/Rebuild Ability to diffuse distressed customers Empathy Ownership of Case/Request and desire to completely resolve Spoken and written communication skills Documentation Product knowledge Data Recovery Skills Data Base structural knowledge