Customer Care Executive BPO

GREETINGS FROM HINDUJA GROUP On Spot Job Offers. Dear Candidate, HGS is hiring for its BPO arm in Mysore for Customer relation officer profile for Inbound Customer Service program- If you are a graduate in any stream Job Description Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications. Follow up to ensure that appropriate actions were taken on customers requests. Refer unresolved customer grievances or special requests to designated departments for further investigation. Willingness to work in Rotational Shifts (24x7) Desired Profile - Customer Service Executive plays a critical role in providing an interface between customers and the client/company. We are looking for candidates who have good communications skills, interpersonal skills and can handle stress well. The candidate should possess good listening skills, and the ability to think quickly, to make a recommendation or solution to the customer s problem.