Telemarketing Head (Outbound / Sales Exp.)

Key Skills

Sales Initiatives Adobe Captivate Tele Marketing Wireframes Account Management Driver Customer Support Designing Mis reports Segmentation Liaison marketing Hiring Audit Training Analytics hospitality Customer Acquisition

Job Description

Position will be responsible for performance of captive Telemarketing teams based at branch locations. Job involves coordinating with various marketing telemarketing position at branches and influencing the telemarketing output. Telecalling capacity Productivity management for in-house Telemarketing set up of 13 centers Productivity analysis Periodic reviews Telecaller Training performance Monitoring Engagement program development designing To provide high level support to regional teams on telemarketing related processes Liaise with other departments HR, Training within company to ensure new initiatives are implemented Regularly reviewing of existing processes and work towards refinement Work on turnkey projects as and when required Managing Outsourced vendors Audit agencies and SMS Marketing agencies Analytics Analyze performance and share insights on regular basis Segmentation and churn management on existing leads Develop and deliver MIS -progress reports on Telemarketing Acquisition marketing Creating and maintaining dashboards for Acq Marketing CRM Link between IT and Business on for all CRM requirements Identifying new requirement in CRM for Acq Marketing and Sales Work on design, work flow, wireframes for new enhancements Implementation of CRM for Sales and Marketing - end to end lead life cycle management Skills Required Experience - At least 10-12 years experience of managing call center processes preferably in Hospitality industry Hands on experience of driving large telemarketing teams Exposure to Telemarketing tools CRM, dialer .etc. Proven track record of successfully delivering significant business results Skills Able to analyze business needs, understand and evaluate alternate solutions and deliver operational efficiency Relationship Management Negotiation skills, perseverance, and strong influential skills

About Hiring Company

Job Information

EXPERIENCE 9 to 10 years
SALARY Rs 66000 - 75000 m.
LOCATION Delhi
INDUSTRY Hotel/Travel/Tourism/Airlines/Hospitality
Type Permanent
ROLE Telemarketing Head
QUALIFICATION: Any Graduate - Any Specialization, Any Postgraduate - Any Specialization