Job Description
To respond quickly and efficiently to all in-coming sales enquiries, by telephone, fax and email, preparing brochures as required
To follow up all enquiries, preparing proposals where necessary and facilitating show rounds with potential clients to show them our facilities
Contracting bookings and raising invoices
Co-ordinating all details for the client, including food and beverage, AV equipment, entertainment, themes etc
Promotion of our facilities to new and existing clients through a pro-active approach
Responding to and co-ordinating all internal meeting requests
Assisting in implementing the sales strategy as set by the Sales manager, and in association with the contracted banqueting caterers including strategies for encouraging repeat business and up-selling
Achieves catering sales goals by developing and implementing sales strategies
Identifies potential key accounts (banquet and group) and develops strategies to prioritize
and penetrate those accounts
Makes outside sales calls to prospective catering customers
Clarifies customer requirements and suggests alternative menus, themes, etc.
Prepares proposals for client which outline details of proposed functions coordinates
preparation of estimates with food and beverage and other departments if needed
Negotiates sale of catering sales functions
Conducts on-site client inspections to illustrate available services, know meeting and
sleeping room set-ups and capabilities
Monitors customer satisfaction with catering business follows-up with key contacts on a
regular basis to assess satisfaction
Ensure all materials used are in accordance with brand standards