Job Opening for Sr. Social Media Executive

About the role Sr. Social Media Executive The Sr. Social Media Executive will implement the Organization s Online Community Moderation Strategy, monitoring and moderating user-generated content to ensure that the online community is maintained as a safe and fun environment. This role coordinates with the internal Community Management team to support its mission, ensuring a safe and clean community environment, promoting engagement and helping to cultivate a strong community around the brand. Job responsibilities Implement the online community moderation strategy, coordinating with stakeholders across the Company to ensure its effectiveness and providing superior quality of service and support to our community with the help of various communication tools Review and moderate all user-generated content and user profiles (either pre-, post- or reactive moderation) within forums, comments, images, videos and audio, liaising with the different team where required Manage the banned user process, and track and remove previously banned users Maintain the Moderation Guidelines and ensure they are up to date Service Community Admin accounts, processing emails and complaints, escalating when necessary Moderate communities located in social networking sites including Facebook, Twitter, WhatsApp and other similar social media outposts, adapting methodology where appropriate Come up with ideas for engaging the community in better manner Produce reports on relevant moderation statistics, issues and outcomes Regularly feedback insights gained from community moderation into the Community team Monitor all industry and company information and news to anticipate potential issues Manage team of junior executives to effectively reply, moderate and monitor various client pages/groups Requirements for the Job 3 year of experience as social media executive or similar role Strong organisational and multitasking skills, and a proactive approach Working operational knowledge and understanding of online community platform moderation tools (Forums, Blogs, Photo Uploads, Commenting etc.) Knowledge of the Maharashtra politics and targeted demographics culture, as well as internet culture Ability to effectively communicate information and report statistics Team player, detail focused and reliable Good technical understanding and can pick up new tools quickly Have a good knowledge of principles of customer service Knowledge of Marathi, Hindi and English