Urgent Opening_ VRM ( Phone Banking ) _reputed Bank_ahmedabad

Hi, We have an excellent opening for Virtual RM- Phone Banking in HDFC Bank Department Phone Banking Position Virtual RM Job Location Ahmedabad Responsible for managing portfolios of identified eligible Preferred Imperia customers, responsibilities detailed below 1.To provide Consistent Superior Digital Experience to our customers through Virtual Relationship Manager (VRM). 2.Objective is to enhance their Relationship while doing so, Educate, Encourage Induce the customers to use the Digital mediums for their banking transactions/ needs and at the same time keep a window to talk to the bank whenever customer needs. 3.Improve profitability by right product placement, leveraging technology to deploy a low cost digital mediums scalable self-service model of affluent banking which is also in line with changing customer preferences in banking. Sales Customer Interactions Capturing of customer interaction. . Accurate logging and resolution of complaints Customer Engagement Carry out out-calling to the portfolio customers as per defined process Process Compliance Ensure adherence to process and audit requirements. MIS Reporting To ensure accurate and timely reporting of MIS as circulated. Sales Experience is mandatory.