Job Description
Key Roles and Responsibilities
Screening and verification of documents for any red flags for Pre-disbursement of loans.
Investigation Root Cause Analysis of fraud/dispute cases
Collection Receipt / Settlement Cases Calling on random sampling basis to customers in order to confirm the genuineness of the receipts provided in records.
Effectively engage with operations, collections and sales teams to contribute towards overall reduction in fraud loss.
Continuously engaging with key location teams and central team to identify process improvement opportunities
Proactively identifying fraud trends and taking effective corrective measures.
Devise strategies to minimize fraud and improve quality of sourcing.
Minimizing fraud losses to ensure robust portfolio health.
Manage team of 2-3 people.
Skills
Should exhibit, a flair for investigation and fraud containment process management
Excellent written and oral communication skills
Overall experience of 2-3 years required of which 1-2 years in RCU of bank / NBFC
Professional Qualifications
Graduate/Post Graduate with 2 years of relevant experience or knowledge
Good communication, analytical skills and an eye for details.
Any specific risk management or business related professional qualifications will be an added advantage