Job Description
Taking round of the floor to observe overall property is neat clean, branding is in place etc.
Checking all the auditoriums for cleanliness, seat alignment, carpet, sound picture quality overall movie experience
Checking the caf area for food availability, food display, quality equipments
Visiting the box office to observe CCE interaction with patrons availability of ticket rolls, cash etc.
Talking to the staff briefing them on overall operational aspects to motivate them give them day specific tasks targets
Making an action plan on the observations of floor visit directing changes to get them implemented
Talking to patrons taking feedback of overall cinema experience
Resolving escalated customer complaints ensuring 100 customer satisfaction
Generate reports of caf via vista/showbiz like SPH, Wastages, COGS etc.
Analyzing reports to understand sale pattern of goods wastages
Suggest changes in stock ordering to reduce wastages menu changes to boost collections
To observe competitor performance data analyses market trends
Make changes in the current set up (Caf, Box Office, Programming, Branding) as per the market trend
Talking to the programming team to get the latest movie schedule rate card
Discussing about the schedule post analysis suggesting changes in the same as per the local area
Coordinating with the distributors, digital agencies for getting the print/ film content on time
Tracking expenses tallying with the budget
Planning directing to curb expenses in cases of budget over shoot
Coordinating with government bodies authorities for various licenses, NOC s etc. renewals
Tracking all AMC contracts like Air Conditioning, DG Set etc. ensuring all visits are happening at regular intervals
Verifying the collections corresponding bank deposits
Pitching potential customers to boost bulk bookings
Taking interviews of potential candidates
Attending staff issues resolving grievances
Checking Tracking 3D Glasses Inventory
Maintaining 3D Glasses as per SOP s
Ensuring 100 adherence to SOPs at the cinema
Curbing malpractices and resolving integrity cases/issues if any at the cinema level
To provide adequate training to the staff at the cinema as per requirement
